Bot Status Page:

The bot had a few minutes of downtime in the early hours (GMT) of Sunday 26th Janaury 2025. This was due to me carrying out an update to the bot. When updating the bot, I usually begin running the pre-existing code on a backup server, then take the main server offline to push the new code and update the main server, before bringing the main server back online and shutting down the backup server.

In this instance, I accidentally let the backup server shut down while the main server was still offline and being updated - this led to the bot not running on any servers for a period of around 5 minutes, which led to it going offline and being unresponsive during that time period in servers.

As soon as I realised that this had happened (mid-way through maintenance on the main server), I brought the backup server immediately online and began running the backup code again, which happened within about 5 minutes of the bot going offline. This returned the bot to its usual functionality.

Maintenance then proceeded as normal on the main server, and the main server was brought back up normally after I had finished the update and pushed the new code. The backup server was then shut down intentionally (once I'd confirmed the main server was running correctly) as per protocol, and no further issues occured.

Apologies for any inconvenience this may have caused - on the plus side, this was the first outage of the bot in almost the last year (and it was a very short outage, as far as outages go), so I hope this reassures you that EZ Tickets is normally incredibly reliable for use in servers, with good levels of uptime. Thanks everyone!

If you have any questions about this outage, or want to keep up to date in the future with maintenace/incident reports, join our Discord Server. Thank you!

Update 1: Bot is being moved over to a new VPS host - although I will try to minimise downtime, there will likely be a few blips over the next hour while maintenance is in progress. This status page will be updated once any maintenance is completed, or if any issues arise. (9:35am GMT).

Update 2: completed as of 10:51am GMT. Thank you!

Update 1: Aware of an issue with the bot being offline as of 14:45. I am not currently aware of why, and I'm not home right now - as soon as I get home, I will investigate and update you. Should be fixed within 2-3 hours.

Update 2: The bot is back online as of 16:00. Appears to have been some downtime over at the host, I will monitor the situation in case this occurs again. Apologies for any inconvenience caused!